Q1. What are DJI refurbished products?
The products sent back by customers within seven days after he/she confirms receipt will be strictly examined, refurbished and repackaged, and sold as DJI refurbished products. Currently offered DJI refurbished products include the Phantom 3 Standard/Advanced/Professional and Phantom 4.
Q2. Are DJI refurbished products’ quality guaranteed?
DJI promises you that every refurbished product is tested thoroughly, and that the quality and the appearance of refurbished products is the same as with new products.
Q3. What kind of after-sale service are DJI refurbished products eligible for?
The after-sale service policy for DJI refurbished products is identical to that of new products. However, refurbished products can only be exchanged for refurbished products, not new products.
Q4. Can I purchase DJI CARE for refurbished products?
Yes, you can purchase DJI CARE for a refurbished product. The coverage amount will be the same as for a new product.
Q5. How can I buy the DJI refurbished products?
The refurbished products are available on the DJI Online Store and other online platforms such as eBay. The refurbished products can also be purchased from DJI’s authorized dealers.
Q6. How do I identify refurbished products?
The serial number of refurbished products will end with an "R".
Q7. Do the refurbished products come in different versions?
The DJI refurbished Phantom 3 Advanced/Professional comes in two versions, each with a different type of motors (2312 and 2312A) with equal performance. We will ship the different versions of the refurbished Phantom 3 Advanced/Professional randomly.
The DJI refurbished Phantom 3 Standard and Phantom 4 come in one single version... - more info